Terms of Service

You should spend some time reading through the following terms and conditions thoroughly. Use of this website will be taken to mean that you have agreed to the terms and conditions and any changes that are made to them in the future. USCraft.com maintains the right to change or update these terms at any time without notice, and no other notification of any changes will be made except on this website.

The ordering process

Payment for goods can be made in a number of different ways. We accept payment by credit card, PayPal, check and bank transfer. Please make payment at the time of ordering your merchandise. Acceptable credit cards include American Express, Discover, MasterCard and Visa. Checks or postal orders may be used by certain approved customers only, such as churches, schools and some businesses. An invoice will be available when your order is finalized. USCraft.com retains the right to refuse an order if necessary. There is an option to pay by check; however it is not recommended, because production will not start until payment is received. If you need this service please email [email protected].

Please note that the extra 100 free wristbands offer only applies to orders with regular shipping and one particular style, and is only available to a customer who purchases 100 or more wristbands of any one type. The message, text or logo must be the same on all the bands to take advantage of this offer.

Production will not begin until funds are received.

Cancellations and changes

Cancellations and changes to your order may be possible if final production has not actually commenced. Any cancellations or changes should be made within 12 hours of placing your order. If your order has not yet reached the initial production stage, then any alterations will be completely free. However, if the order is in the pre-production stage but not yet in the final stages of production, a $25.00 or 25% (whichever is greater) cancellation or change fee does apply.

Once full production has begun it will be impossible to cancel or change your order. However, we can change the delivery address or even stop the delivery altogether, but you will still be charged the full rate applicable for the order.

Rush orders cannot be cancelled or changed once the order has been finalized.

If the mock-up is not confirmed for more than 48 hours it will be seen as approved and any paid order will automatically be sent to production. Please keep an eye out for our email, and check your spam folder.

We reserve the right to charge a designer fee.

Refunds policy

Refunds will only be given in certain circumstances. Refunds will not be given, for instance, for:

• Customers making an error in their own order, e.g. a typo, stating the wrong color etc.
• The production date not being as originally stated.
• Selection of the wrong font.
• Difference in color match.
• Non-availability of the customer at delivery where the courier service destroys the package.
• Complaints registered more than 5 days after the order is received.

Partial refunds may be given if the goods are shipped late, but are restricted to the shipping costs on a pro-rata basis only. Production costs are not refundable. In the event of any refund, the full amount of the refund will not exceed the cost of the original order.

Please note: any refund pertaining to an invoice or any other factor should be reclaimed within 2 months. Orders duplicated while placing the order must be reported before the order is in production. Any defective products received should be notified within 5 days of delivery. Contact us at [email protected] or by telephone at 1-323-386-8968 for details.

Return policy

These are USCraft's overall return guidelines, applicable only to products listed on our website. All returns must meet the overall guidelines in order for the return policy to apply. To start a return or refund, send an email to [email protected] with “Return” in the subject line followed by the order number. Only the order number will be accepted.

• All return shipping fees are at the customer's expense.
• Blank products may be returned so long as the entire order is returned unused. A 20% restocking fee will apply.
• Customized products cannot be restocked. No refunds or returns for customized items unless there is a defect in the product received; the customer must send an email with a minimum of 5 photos from different angles of the defect.
• Customer typos are not considered a defect, as the item was made to the customer's specifications.
• We follow international color standards to within 3 shades. This is not a reason for a return.
• No returns will be accepted after 5 days of delivery.
• Returns can only be made if the entire order is returned unused. Any item missing from the order will automatically disqualify a return.
• All given dates on our website are estimates; this does not guarantee that the product will arrive on that exact date. Orders arriving within 7 days of the estimated date cannot be returned for a refund. Orders arriving after 7 days of the estimated delivery date may receive a refund of the rush fees paid, if any.
• Orders that take advantage of our free shipping cannot be returned for a refund unless they meet all returns and refunds criteria and are more than 14 days late.
• A full refund will be given if the product delivered is not the product ordered. The customer must send an email with photos of the item received and send the product back to us; a refund will be issued only after the product has been received by us.
• Rush orders cannot be changed, returned, cancelled and/or refunded for any reason after 12 hours of the order being placed and paid.
• No returns will be accepted if the product received matches the customer's approved mock-up that we sent.
• Special order products are not eligible for return.
• Any product returned with markings or writing made by the customer is not eligible for return.
• Orders shipped outside of the United States of America are not eligible for return for any reason.

USCraft does not charge restocking fees for the return of a product that is defective, is the incorrect product, or does not match what was shown on the USCraft website. In the event a product is returned that is not defective or incorrect, or where the product does match what was shown on the website, no refund will be given and the product will not be reshipped.

Additional terms

USCraft does not take title to returned items until the item arrives at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation USCraft does not take title to the refunded item.

Submission of artwork

Please submit your requests for artwork as soon as you have placed your order. You can do this by emailing all your artwork and logo instructions to [email protected].

The logo will be the same as the text color by default. If you need the original colors of the logo please email us after placing the order, or call 1-323-386-8968.

We will examine your request to make sure it fulfills the conditions suitable for the product you have ordered. If we need to make any small modifications, we will do this free of charge.

If you make a repeat order for goods, it will not be possible to guarantee the exact same color wristband and/or ink color. Wristbands will be laser engraved if your order is for fewer than 100 in a debossed style. Swirl bands may result in bleeding of colors depending upon the selection of colors.

Limits to color matching in website or email proofs

USCraft.com will endeavor to make every effort to provide you with a product that matches the color chosen from the website. However, the colors shown both on the website images and in the proofs sent to you by email can never represent the exact colors of the wristbands in every detail. It is an inherent problem in the electronic representation of images that there may be a slight difference between the image and the final product. The manufactured item will have color “U” applied, rather than the pantone color “C”. If you have ordered swirl bands, the final color depends on the way the colors chosen mix together.

Reorders

Every attempt to match a re-order to the original order will be made, but we cannot guarantee that your re-ordered goods will be an exact match.

Production

USCraft.com will endeavor to get your goods produced as soon as possible after your order has been finalized and artwork instructions submitted. The actual production time may vary depending on the number of bands ordered and the design requested. Normally this is between 1 and 7 days after the order has been received. If you need your bands urgently, please contact our sales department and we will do what we can to rush through your order.

We have the right to start production on any order where the customer is not replying before the specified deadline.

We send a digital mock-up of all orders prior to production. If the customer does not disapprove it within 48 hours of it being sent to the registered email, it will be seen as approval from the customer and automatically sent to production. Rush orders will not receive a mock-up, as there is no time to wait for approval.

The printing of printed wristbands is expected to be visible for 2–4 weeks.

We have multiple factories in the UK, USA and China. Production may be done in any of the factories depending upon the availability of raw materials and resources at any given time, and any customs or duties will be borne by the customer (except England).

The debossing and color filling on 1/4 inch bands may not be deep and might not be as visible compared to half inch. The customer is solely responsible for the selection of font and its after effects.

We guarantee high quality printed bands for 6 months from the date of shipping.

Tyvek wristband orders cannot be cancelled once production has started.

Shipping

We guarantee that your merchandise will be dispatched on or before the shipping date given when your order was finalized; however we cannot guarantee the time taken by the courier, as this is out of our control. We are also not responsible for any delays due to customs formalities.

There will be further fees charged if you change any shipping requests after the goods have been dispatched and while they are already in transit. You cannot change the shipping address once the goods are in transit. If goods are returned to the company or re-routed for any reason, a $28 fee is applicable.

We will not be held responsible for packages being destroyed by the courier company due to non-availability of the customer. The company is not responsible for such claims or damages.

The shipping and production time starts from the date of payment and/or approval.

International customers

USCraft.com is not responsible for any customs fees applicable on delivery to an overseas address. This is entirely the responsibility of the customer, as these fees are not included in the shipping costs. Any request to mark the goods as gifts, or at a lower value than the correct one, will be refused.

Prices

We will make every effort to maintain the advertised pricing policy, but reserve the right to make changes at any time depending on changes in the market. This could affect the price per item or the minimum number required for an order.

If any error is made in an advertised price or minimum quantity required, then USCraft.com maintains the right to cancel or refuse any order made in such conditions. We will, however, make every effort to modify your order so that it is affordable and within your budget.

Acceptable credit/debit cards

You can pay by the following credit cards: American Express, Discover, MasterCard and Visa credit/debit card, as well as PayPal and check. It is not recommended that you pay by check or money order, because production will not start until the funds are received by our bank.

Copyright

The content of this website is protected by copyright and can only be used for non-commercial uses. This protection applies to all graphics, illustrations and images, logos, page headers and text within the website. The USCraft.com logo is a registered trademark held by the company. The entire content of the website is registered under USA copyright laws, and the company owns the right to arrange, change, enhance and select any or all of the content.

Portions of the website may be downloaded or copied for non-commercial personal use only. Users of this website are permitted to use portions of the website for their own personal use as long as they do not alter or remove any logos, copyright or trademark notices, and do not post any portion of the website on another computer network of any type or broadcast any portion of the website in the media.