Shipping & Returns

Shipping

We guarantee that your merchandise will be dispatched on or before the shipping date given when your order was finalized. However, we cannot guarantee the time taken by the courier, as this is out of our control. We are also not responsible for any delays due to customs formalities.

Shipping and production time starts from the date of payment and/or artwork approval.

There will be further fees charged if you change any shipping request after the goods have been dispatched and while they are in transit. You cannot change the shipping address once the goods are in transit. If goods are returned to us or re-routed for any reason, a $28 fee applies.

We will not be held responsible for packages being destroyed by the courier company due to non-availability of the customer.

Typical timings

• Regular: 5–6 days production, then 4–5 days shipping.
• Rush: 1–3 days production, then 1–2 days shipping.

All dates given on our website are estimates and do not guarantee that the product will arrive on that exact date.

International orders

USCraft is not responsible for any customs fees applicable on delivery to an overseas address — these are entirely the responsibility of the customer and are not included in the shipping costs. Any request to mark the goods as gifts, or at a lower value than the correct one, will be refused.

Returns

To start a return, send an email to [email protected] with “Return” in the subject line, followed by the order number. All return shipping fees are at the customer's expense.

• No returns will be accepted after 5 days of delivery.
• Blank products may be returned so long as the entire order is returned unused. A 20% restocking fee applies.
• Customized products cannot be restocked. No refunds or returns for customized items unless there is a defect — send an email with a minimum of 5 photos from different angles of the defect.
• Customer typos are not considered a defect, as the item was made to the customer's specifications.
• We follow international color standards to within 3 shades. This is not a reason for a return.
• Returns can only be made if the entire order is returned unused. Any item missing from the order will automatically disqualify a return.
• No returns will be accepted if the product received matches the mock-up you approved.
• Special-order products, and any product returned with markings or writing made by the customer, are not eligible for return.
• Orders shipped outside of the United States are not eligible for return for any reason.

A full refund will be given if the product delivered is not the product ordered. Send an email with photos of the item received and return the product to us; the refund is issued once we receive it.

USCraft does not charge a restocking fee for the return of a defective or incorrect product, or where the product does not match what was shown on the website.

Late deliveries

Orders arriving within 7 days of the estimated date cannot be returned for a refund. Orders arriving more than 7 days after the estimated delivery date may receive a refund of the rush fees paid, if any. Orders that take advantage of free shipping cannot be returned for a refund unless they meet all return criteria and are more than 14 days late.

Partial refunds may be given if goods are shipped late, but are restricted to the shipping costs on a pro-rata basis only. Production costs are not refundable.

The full legal wording is in our terms of service.